Shipping policy
Shipping Policy
Thank you for shopping with Isley Lane, LLC! Please review our shipping policy below before placing your order.
1. Order Processing
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All items are made to order. Please allow 7–12 business days for order processing before shipment.
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Processing time may vary during sales, holidays, or periods of high volume.
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You will receive a confirmation email when your order is placed and another email with tracking information once your order ships.
2. Shipping Methods & Delivery
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We ship via USPS, UPS, etc.—depending upon your location.
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Delivery times depend on the shipping method selected and the carrier’s schedule. Once shipped, orders typically arrive within 2–5 business days.
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We are not responsible for shipping delays, lost, or stolen packages once the order has left our facility. Please contact the shipping carrier directly for assistance with in-transit issues.
3. Shipping Rates
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Shipping costs are calculated at checkout based on weight, destination, and selected service.
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Local pickup or delivery options may be available for certain areas. Contact us for availability before placing your order.
4. Incorrect or Incomplete Addresses
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Please double-check your shipping address at checkout.
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We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
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If your package is returned due to an address error, you will be responsible for the re-shipping cost. No refunds on orders will be processed for this error.
5. Damaged Packages
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If your package arrives damaged, please email us within 2 business days of delivery with clear photos of the damaged item(s) and packaging.
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We will work with you to resolve the issue and may file a claim with the carrier if necessary.
6. Split Shipments
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Orders containing both apparel and essence collection items may ship separately based on packaging needs and product type.
By placing an order with Isley Lane, LLC, you agree to the terms outlined in this shipping policy.